Shipping policy

Shipping Policy

Last Updated: September 12, 2026

Thank you for shopping with Rizon Essentials. This Shipping Policy explains our shipping methods, processing times, delivery estimates, tracking information, and procedures for shipping-related issues.

1. Shipping Availability

Rizon Essentials currently offers shipping within the United States.

Free standard shipping is available on every order shipped within the United States.

2. Shipping Cost and Delivery Time

Standard Shipping: Free
Estimated carrier transit time: 3–5 business days

The estimated transit time begins after your order has been processed and handed over to the shipping carrier.

Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, holidays, high shipping volumes, incorrect addresses, transportation interruptions, or other circumstances outside our reasonable control.

3. Order Processing

Orders are processed within 1–3 business days after they are placed.

Processing time is separate from carrier transit time. After your order has been shipped, you will receive a shipping confirmation and tracking information when available.

4. Tracking Information

Tracking information may be sent to the email address associated with your order after the order has shipped.

Tracking information may take some time to become active after the carrier receives the package. You can use the tracking number to monitor your shipment through the applicable carrier.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

  • Full name
  • Street address
  • Apartment or unit number
  • City
  • State
  • ZIP code
  • Phone number, where requested

If you entered an incorrect address, contact us as soon as possible at:

s15@regaledgebuilder.com

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

6. Incorrect or Undeliverable Addresses

If an order is returned to us because the shipping address was incorrect, incomplete, or undeliverable, contact us at:

s15@regaledgebuilder.com

Depending on the circumstances, additional shipping charges may apply if you request that the package be shipped again.

7. Lost or Delayed Packages

If your package is delayed or appears to be lost in transit, contact us so we can assist with investigating the shipment.

We may contact the shipping carrier or request additional information to determine the shipment’s status.

If tracking indicates that a package was delivered but you cannot locate it, please first check:

  • Your mailbox or usual delivery location
  • Around your property
  • With household members
  • With neighbors
  • Any delivery instructions associated with your address

You may also contact the shipping carrier directly using the tracking information.

Rizon Essentials will work with customers and carriers to address delivery issues on a case-by-case basis, subject to applicable law and the carrier’s policies.

8. Damaged Packages

If your package arrives damaged, contact us as soon as reasonably possible at:

s15@regaledgebuilder.com

Please provide:

  • Your order number
  • A description of the damage
  • Photos of the damaged product
  • Photos of the shipping package and packaging materials

Please keep the original packaging until the issue has been resolved, as it may be required for a carrier claim.

9. Missing or Incorrect Items

If you receive an incorrect product or an item is missing from your order, contact us at:

s15@regaledgebuilder.com

Please include your order number and details of the issue. We will review the order and work with you to provide an appropriate resolution.

10. Shipping Restrictions

Certain products may be subject to shipping restrictions imposed by carriers, federal or state regulations, or other applicable laws.

Products such as fragrances, cosmetics, supplements, and personal-care products may have shipping restrictions depending on the product and destination.

If a product cannot legally or practically be shipped to your location, we may cancel the affected portion of the order and issue an appropriate refund.

11. Multiple Products in One Order

If you purchase multiple products in the same order, we may ship them together or separately depending on inventory location, fulfillment requirements, product availability, or other operational considerations.

If your order is shipped in multiple packages, you may receive separate tracking information for each package.

12. Delivery Delays Beyond Our Control

Rizon Essentials is not responsible for delivery delays caused by circumstances beyond our reasonable control, including:

  • Severe weather
  • Natural disasters
  • Carrier disruptions
  • Transportation interruptions
  • Government actions
  • Holidays
  • Unexpected increases in shipping volume
  • Other events outside our reasonable control

We will make reasonable efforts to assist customers when these situations occur.

13. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping services, carriers, delivery methods, or business practices.

When changes are made, we will update the “Last Updated” date at the top of this policy.

14. Contact Us

If you have questions about shipping, delivery, tracking, or your order, contact:

Rizon Essentials
Email: s15@regaledgebuilder.com

For faster assistance, please include your order number in your email.