Refund policy
Return & Refund Policy
Last Updated: September 12, 2026
At Rizon Essentials, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return within 30 days of the date your order was delivered, subject to the conditions below.
1. Return Eligibility
You may request a return within 30 days of delivery.
To be eligible for a return:
- The return request must be submitted within 30 days of delivery.
- The item must be unused, undamaged, and in its original condition.
- The item must include its original packaging, labels, seals, and accessories where applicable.
- Proof of purchase or order information may be required.
- The product must be suitable for resale.
- Products excluded under this policy are not eligible for return.
For products such as perfumes, cosmetics, personal-care products, supplements, and other sealed goods, the product may need to remain unopened and factory-sealed for hygiene, safety, and product-integrity reasons.
2. How to Request a Return
To request a return, contact us at:
Rizon Essentials
Email: s15@regaledgebuilder.com
Please include:
- Your full name
- Order number
- Product name
- Delivery date
- Reason for the return
- Photos of the product, packaging, or damage when applicable
Please contact us before sending anything back. If your return request is approved, we will provide return instructions.
Do not send merchandise before your return request has been approved.
Unless we provide different written instructions, approved returns may be sent to:
Rizon Essentials
14907 Cross County Rd
Mineral, VA 23117
United States
3. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged during shipping, defective, incorrect, missing parts or accessories, or significantly different from the product ordered, please contact us as soon as possible after delivery.
We may ask you to provide photographs or other information to help us investigate the issue.
After reviewing the issue, we may provide an appropriate resolution, including:
- A replacement
- A refund
- Return of the product for inspection
- Return-shipping assistance
- Another remedy permitted by applicable law
If an item arrived damaged, please keep the original packaging until our review is complete.
4. Change-of-Mind Returns
If you change your mind about a purchase, you may request a return within 30 days of delivery, provided the product meets the return conditions.
The product must generally be:
- Unused
- Unworn
- Unopened where applicable
- In its original condition
- In its original packaging
- Suitable for resale
Certain products may not be eligible for change-of-mind returns for health, hygiene, safety, or other legitimate reasons.
5. Non-Returnable Items
The following items may not be eligible for return:
- Opened perfumes or fragrances
- Opened cosmetics
- Opened personal-care products
- Opened supplements
- Products with broken safety seals
- Products that cannot reasonably be resold for hygiene or safety reasons
- Gift cards
- Final-sale items that were clearly identified as final sale
If you are unsure whether a product is eligible for return, contact us before opening or using it.
6. Return Shipping
For a change-of-mind return, the customer is generally responsible for return-shipping costs.
If the return is due to an incorrect item, damaged item, defective item, or an error on our part, we will review the situation and determine the appropriate return-shipping solution.
Original shipping charges are generally non-refundable for change-of-mind returns, unless required by applicable law or the return is due to an error on our part.
7. Return Inspection
Once we receive your returned product, we will inspect it to determine whether it meets the conditions of this policy.
A return may be declined, or a partial refund may be issued where permitted by law, if the product:
- Has been used
- Has been opened when it was required to remain sealed
- Is damaged
- Is missing components or accessories
- Has been altered
- Is missing required original packaging
- Otherwise does not meet the return requirements
8. Refunds
If your return is approved, we will process the applicable refund after receiving and inspecting the returned product.
Refunds will generally be issued to the original payment method used for the purchase.
After we process the refund, the time it takes for the funds to appear may depend on your bank, credit-card issuer, or payment provider. Rizon Essentials is not responsible for delays caused by a customer’s bank or payment provider after the refund has been processed.
9. Partial Refunds
In certain circumstances, we may issue a partial refund where permitted by applicable law.
This may apply if a returned product has been used, damaged, or otherwise does not meet the conditions for a full refund, but a partial refund is appropriate.
10. Damaged or Incorrect Orders
If we determine that you received a product that was damaged, defective, or incorrect due to an error on our part, we will work with you to provide an appropriate resolution.
Depending on the circumstances, the resolution may include:
- A replacement at no additional cost
- A full refund
- Return-shipping assistance
- Return of the product for inspection
We may require photographs or other documentation before approving a resolution.
11. Lost or Undelivered Packages
If your order is marked as delivered but you cannot locate it, contact us so we can assist with investigating the delivery.
For orders that are delayed or lost in transit, we may work with the applicable carrier to investigate the shipment.
Refunds or replacements for lost shipments may depend on the circumstances, carrier investigation, shipping protection, and applicable law.
Please ensure that your shipping address is correct when placing your order. Rizon Essentials is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer, subject to applicable law.
12. Exchanges
Exchanges may be available for eligible products, depending on product availability.
To request an exchange, contact:
s15@regaledgebuilder.com
Please include your order number and the product you would like to exchange.
If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.
13. Promotional and Discounted Orders
Products purchased using promotional discounts or discount codes remain subject to this policy unless the applicable promotion states different terms.
If an eligible order is refunded, the refund will generally be calculated based on the actual amount paid for the returned item, rather than the item’s original undiscounted price.
14. Orders Containing Multiple Items
If an order contains multiple products and only some products are returned, only the eligible returned products will generally be considered for a refund.
Shipping charges may not be refundable for partial returns unless required by applicable law or the return is due to an error on our part.
15. Return Deadline
All eligible return requests must be submitted within 30 days from the date the order was delivered.
Returns requested after the 30-day period may not be accepted unless required by applicable law or approved by Rizon Essentials.
16. Fraudulent or Abusive Returns
Where permitted by applicable law, Rizon Essentials may investigate and decline returns or refunds involving suspected:
- Fraudulent activity
- Product substitution
- Repeated abusive returns
- Intentional product damage
- False damage or defect claims
- Missing or materially altered products
- Other misuse of the return process
This does not affect consumer rights that cannot legally be excluded or limited.
17. Legal Rights
This policy does not limit any mandatory consumer rights you may have under applicable federal, state, provincial, or local laws.
Where applicable law provides rights that are more favorable than the terms of this policy, those legal rights will apply.
18. Contact Us
For questions about returns, refunds, exchanges, damaged products, or other order-related issues, contact:
Rizon Essentials
14907 Cross County Rd
Mineral, VA 23117
United States
Email: s15@regaledgebuilder.com
Please include your order number so we can assist you more quickly.